Customer service, is considered to be one of the most important core value of any business, as that can be detrimental to the business if it is not very good.
It can be delivered in many different ways and medium, may it be in email, chat, via phone, and the most crucial one is the face to face or personal interaction with the customer in person.
With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.
The concept of customer service is revolving in many different elements and one of the most important among these is respect, as customers can have the impression that they are valued, appreciated, and important no matter how small is their need.
The ability to understand the customer is also a good form of customer service, as that will determine that you are looking through the demands of the customer and knowing what to do gives the perception that you can perceive their thoughts. Always lend an ear to your customers, listen to them, do not interrupt them and if you do be polite at all times, when they vent outlet them, this is where the customers will know that they are heard and acknowledged.
Customers can feel how they are being treated by looking at you or sensing the tone of your voice, therefore make sure that either in good or bad conversation always maintain politeness in the way you respond, maintaining proper posture and neutral expression, as this will tell them that you are a controlled person and you are not swayed, thus will they also show respect to you.
Showing commitment to your service is a great deal in customer service, as this will let the customer assess you in the way you deliver the service, the manner you keep your promises and commitments, and even how you go beyond the regular just to ensure their needs are looked after, this can and will always give customer satisfaction at its best. The ability and tools, and resources to learn better and excellent customer service are endless, and when you do have all these you can be assured that you will get a positive feedback from customers, all the way.
Poor customer service drives the customers away, but excellent customer service attracts more customers and retains those that have been consistently patronizing your business.